Refund policy

How do I return my order? (for a defective product, please see last section)

  • You would like to return an item. We are sorry that it did not meet your expectations.
  1. Please make sure you meet all the return conditions listed below.
  2. Contact us by email at contact@dione.boutique with “Return” as the subject line, along with a short message including your order number.
  3. We will send you a return label to print or copy manually on the parcel in order to send it back to us.
  4. Please ensure everything is well packed and protected in the parcel.
  5. Send the parcel back to us by post. The costs incurred by this return are at your expense.
  6. We will refund you or cancel your invoice within 5 days of receiving your returned parcel. We won't refund any return or shipping cost, only the product cost will be refunded. Please note that once an order has been shipped, the initial shipping costs remain non-refundable and due, even if the product is returned.

 

What are the conditions for returning an item?

  • You would like to return an item, and we are sorry about that. For this, the packaging must not have been opened, the stitching must be intact, and nothing must be torn. This stitched packaging allows us to seal the product and ensure its purity for our customers. If this final packaging is opened, the product cannot be returned or refunded.
    You have 30 days from the date of purchase to contact us by email to inform us of your return and receive the return label. Following this, you have 10 days to send the item back to us. Once this period has passed, we reserve the right to refuse the return as well as the refund.
  • Would you like to try our perfumes before buying? This is possible for free by ordering our olfactory discovery!

 

I received a damaged candle, what can I do?

  • Despite all our care and protective packaging, fate (or the post) may sometimes stand in the way of your sweet moment with your favourite candle. Don’t worry—simply send us a photo of the product in the condition it was delivered to you, along with a short explanatory message and your order number, via our email address contact@dione.boutique
    We will get back to you within a few business days to find a solution that will satisfy you.